Outage Management System Market Services Growth at 17.7%

Overview

New York, NY – Aug 18, 2025 – The global Outage Management System Market  is projected to reach approximately USD 9.2 billion by 2034, rising from USD 1.8 billion in 2024, reflecting a robust CAGR of 17.7% between 2025 and 2034. In 2024, North America accounted for USD 0.8 billion in market value, representing a 48.90% share of the global market.

An Outage Management System (OMS) is a specialized software platform used by utility companies to detect, manage, and resolve power outages efficiently. By integrating data from sources such as smart meters, geographic information systems (GIS), and customer reports, OMS provides a real-time overview of outage scenarios. Its primary objectives are to minimize downtime, accelerate restoration, and improve customer communication during service interruptions.

The OMS market is witnessing strong growth as utilities upgrade their infrastructure. With rising electricity dependence across industries and expanding urban populations, effective outage management has become essential. Government initiatives promoting smart grids and digital transformation are further driving OMS adoption to improve grid reliability and operational transparency.

A major growth driver is the increasing occurrence of extreme weather events, which lead to widespread outages. Utilities are deploying OMS to reduce disruption and speed up power restoration. Moreover, aging infrastructure in many regions is creating a greater need for advanced outage prediction and management solutions. The integration of renewable energy sources, such as solar and wind, into power grids is also boosting demand for flexible, real-time outage management to maintain grid stability and prevent blackouts.

Key Takeaways

• The global outage management system (OMS) market is projected to reach nearly USD 9.2 billion by 2034, rising from USD 1.8 billion in 2024, at a CAGR of 17.7% between 2025 and 2034.
• Integrated OMS solutions hold a 62.20% share, highlighting utilities’ preference for unified and streamlined operational platforms.
• Software-based systems dominate with a 72.30% share, underscoring the shift toward digital transformation in utility outage management.
• The residential sector accounts for 59.30% of the market, driven by the growing need for reliable power supply and smart infrastructure adoption.
• North America leads with USD 0.8 billion in market value, representing 48.90% of the global share.

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Key Market Segments

• By Type Analysis

Integrated outage management systems (OMS) held a leading 62.20% share of the market in 2024, driven by their seamless integration with utility grids. These solutions combine outage detection, reporting, and restoration into a unified platform, enabling utilities to enhance efficiency and reliability. Their ability to streamline communication across infrastructure components and improve outage response times has fueled adoption. Advanced analytics and real-time monitoring further strengthen their value, helping utilities reduce downtime and boost customer satisfaction. With ongoing developments in automation, predictive maintenance, and data management, integrated OMS solutions are expected to maintain their dominance in the coming years.

• By Component Outlook Analysis

Software systems led the market in 2024 with a 72.30% share, reflecting utilities’ shift toward automation and digital transformation. These platforms enable real-time outage detection, response automation, and predictive analytics, while offering features such as fault location, isolation, and restoration (FLISR). Their compatibility with smart meters, GIS, and customer information systems, along with scalability and customization options, makes them highly preferred. Growing grid complexity and the rise in extreme weather events have further driven investment in robust software tools, ensuring this segment’s continued leadership over hardware and services.

• By End-use Analysis

The residential sector accounted for 59.30% of the market in 2024, fueled by rising urbanization and the need for reliable power. Increased smart grid deployment and advanced metering infrastructure have heightened the demand for effective outage management to minimize downtime. OMS integration with smart technologies enables faster fault detection, quicker restoration, and real-time customer communication key advantages for residential users. Supportive government policies and investments in grid resilience have also bolstered adoption. As infrastructure modernization accelerates, the residential segment is expected to retain its leading position.

Regional Analysis

In 2024, North America led the outage management system (OMS) market with a 48.90% share, valued at USD 0.8 billion. This dominance stems from the region’s advanced power infrastructure, rising need for reliable electricity, and widespread adoption of smart grid technologies.

Europe accounted for a notable market share, supported by strict regulatory standards and ongoing grid modernization efforts. Growing integration of smart grids across residential and commercial sectors is further boosting OMS deployment in the region.

The Asia Pacific region is experiencing rapid growth, fueled by significant energy infrastructure investments in countries such as China and India. These nations are prioritizing grid modernization and enhanced outage management to meet the demands of expanding urban populations.

The Middle East & Africa and Latin America are projected to record steady growth, supported by infrastructure development projects and government programs to improve grid reliability. However, high implementation costs and slower technological adoption remain key challenges in these regions.

Top Use Cases

• Fault Detection & Fast Restoration: OMS platforms swiftly detect and locate faults using data from smart meters, GIS, and SCADA systems. By pinpointing issues accurately, they enable rapid deployment of field crews, reducing outage durations and boosting grid reliability.
• Predictive Maintenance & Risk Prevention: Leveraging AI and historical grid data, OMS solutions forecast potential equipment failures before they cause outages. Utilities can then prioritize preventive repairs, avoiding service disruptions and lowering operational costs.
• Enhanced Customer Communication: Through integrated mobile apps, SMS updates, and web portals, OMS keeps consumers informed in real time. This transparency improves satisfaction by providing outage status, estimated restoration times, and outage reporting features.
• Cloud-based Scalability & Remote Monitoring: Cloud-hosted OMS solutions allow utilities to manage outages and infrastructure from any location. These systems are scalable, require less upfront infrastructure, and make it easier to deploy updates and collaborate across dispersed teams.
• Multi-Utility & DER Coordination: Modern OMS platforms integrate management of electricity, gas, water, and distributed energy resources (like solar or batteries) in one dashboard. This unified view helps utilities coordinate outages and restorations across all services efficiently.
• Extreme Weather & Emergency Preparedness: OMS tools equipped with weather data and predictive modeling help utilities anticipate storm impacts and deploy resources proactively. This capability minimizes blackout durations during severe events and supports faster recovery.
• Field Crew Dispatch & Workforce Management: OMS coordinates field crews based on real-time data and prioritization logic. It assigns tasks, routes teams effectively, and optimizes restoration workflows for cost-efficiency and speed.
• Regulatory Compliance & Performance Reporting: OMS provides comprehensive outage analytics, such as SAIDI and SAIFI metrics. Utilities leverage this data to meet regulatory requirements, demonstrate reliability improvements, and justify infrastructure investments.

Recent Developments

1. ABB Ltd.:

• ABB’s Ability-based Network Manager merges distribution management (DMS) with outage management capabilities in a unified software platform. It enables utilities such as Com Ed to accurately predict and locate faults, optimally dispatch repair crews, and strengthen grid reliability, especially during digital transformation initiatives.

2. Utilities Kingston:

• Utilities Kingston and other Ontario distribution entities announced a strategic collaboration called PowerShare (June 2025), aiming to develop Distribution System Operator (DSO) capabilities and local energy market solutions. This effort supports smarter outage management, grid flexibility, and regional electricity resilience across local networks.

3. Oracle Corporation:

• In March 2025, Oracle enhanced its Utilities Network Management System (NMS), improving outage management through better control room operations, crew assignment tracking, and scalable call-entry workflows. The system now supports DER orchestration, flexible remote operations, and enhanced situational awareness during high-volume outage events.

4. Siemens AG:

• At DISTRIBUTECH 2025 (March 2025), Siemens showcased its Electrification X next-generation platform within the Xcelerator portfolio designed to accelerate grid digital transformation. Additionally, the Gridscale X suite, including LV Management and recent SaaS deployments, enables utilities and DSOs to manage low-voltage grids with automation, reduce outages by up to 30%, and support Malta’s Enemalta in shifting from reactive to predictive grid operation.

5. S&C Electric Company:

• In early 2025, S&C Electric introduced its EdgeRestore system, a groundbreaking solution for underground power distribution. In collaboration with Ubicquia’s UbiGrid DTM+, the system automatically locates, isolates, and reroutes power around faults in under 60 seconds enhancing grid visibility, outage response, and resilience in subterranean networks.

Conclusion

The outage management system (OMS) market is experiencing strong momentum, driven by increasing demand for reliable electricity, grid modernization, and the integration of smart technologies. Utilities are prioritizing OMS adoption to enhance fault detection, streamline restoration processes, and improve customer communication. Advanced solutions with predictive analytics, automation, and real-time monitoring are enabling faster response times and reducing downtime during outages.

Growing occurrences of extreme weather events and the shift toward renewable energy integration are further boosting the need for robust outage management capabilities. Software-based platforms are leading adoption, offering scalability, interoperability, and advanced analytics for diverse grid structures. Residential, commercial, and industrial sectors are all contributing to market expansion, with a notable focus on urban infrastructure resilience. Regional growth is supported by regulatory policies, infrastructure investments, and technological innovation, ensuring OMS solutions remain central to achieving efficient, reliable, and future-ready power distribution systems.

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